We have then to add some additional use via manuals of how to set up, et cetera, as we have users that are not willing or cannot understand videos in English that come from Microsoft.Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill.

They upgrade the services and applications in a very high rhythm every couple of months, and even Microsoft does not have the resources to offer the learning material in all the regions, however, they offer their services. These are products that have a very, very fast life cycle. Users need videos, et cetera, in their own language, and in German, there is not much from Microsoft. One area of improvement is always with global offerings from large companies where we have a lot of users that require help. If you had a bottom menu and the settings menu, for example, be added to the bottom menu instead of a different place, the top right corner, it might be more intuitive. I do it a lot and therefore am used to it, however, if you don't you tend to forget the process. For how long have I used the solution?Īdding a new account can be tricky. It can just call my phone and then I just press the button to verify that this is me. Currently, with the Authenticator app, you have to reply to the email, enter a code, or answer the phone. Instead of authenticating by getting a passcode or answering the phone, fingerprint identification should be added to the Authenticator app. You could be on the phone for 45 minutes trying to figure out what their problem is because they don't. They get a code and say 'I'm using the code for the Authenticator app, but I can't get in.' I tell them that it is because they already had it in, but it is for something else. You can have the Authenticator app for multiple services on your phone, and that's what drives them crazy. They just need to uninstall and reinstall the application, but for them, sometimes, it is confusing. If they have to download it again and use it again on their phone, it is something that gets complicated. It is tricky if they have already had the Authenticator app and then work somewhere else. For the end users, it can be confusing if they have worked for another company that had the Authenticator app.

Microsoft authenticator